Our Promise
At Rubab Veg, customer satisfaction is our top priority. We take utmost care to deliver only the freshest and best-quality fruits and vegetables to your doorstep. However, if you are not satisfied with your order, we are here to help.
Return Policy
Due to the perishable nature of our products, we accept returns only under the following conditions:
- The item received is damaged, spoiled, or not as described.
- The return request is raised within 24 hours of delivery.
- A clear photo or video of the damaged/incorrect product is provided.
Please contact us via email or phone before sending any returns, as unauthorized returns will not be accepted.
Refund Process
Once your return request is verified and approved, your refund will be processed within 3–5 business days through your original mode of payment.
In case of COD orders, we will initiate a wallet credit or UPI refund upon confirmation.
Non-Returnable Items
- Fresh-cut fruits or vegetables.
- Items that have been consumed or tampered with after delivery.
- Products purchased during clearance or promotional offers.
Cancellation Policy
You may cancel your order before it is dispatched. Once dispatched, cancellations will not be possible. Refunds for prepaid cancellations are processed within 2–3 working days.
Contact Us
If you have any concerns regarding your order, please reach out to our support team:
- Email: gayas@rubabveg.com
- Phone: +91 80109 60650
- Address: saicity kopargoan shop no 12 423601 ahilyanagar maharashtra